FAQs

What are you doing to keep us safe in the era of COVID?

We have cut our class sizes down to 3/4 of the size they were to allow for more space between bodies and we will enable as much air flow as possible through the studios. We provide hand sanitiser upon entry to all our spaces, wipe down and disinfect all surfaces you may come into contact with and ask all our students not to attend if they are feeling even mildly unwell. 

 

Are there payment plans available?

Yes, we can set up a payment plan where you make fortnightly payments onto your account in instalments that work for you and your cash flow. You can also pay it off sooner than those dates if you like. Just email sarah@deestreet.com.au to set it up and start dancing!

I've never danced before, does that matter?

Not at all. At Dee Street we specialise in teaching those who say they are un-co or have 2 left feet. We have made dance accessible and enjoyable for several students who had little or no dance experience or even any interest in it before dancing with us. We pride ourselves on being super beginner friendly; our teaching style is encouraging at every level.

I'm un-fit. Should I still attend class? 

Totally. Our approach to teaching dance is one that allows each individual to choose their pace, determine what works for them and rest or modify as much as needed. Your fitness will improve as you regularly attend classes.

What should I wear and bring?

Comfortable clothes that you can move freely in, and comfy shoes (sneakers / street shoes are fine). You can choose to dance in shoes or bare feet, up to you. If you get pretty sweaty you can bring a towel to be more comfortable. Bring water to stay hydrated.

Do you take photos and videos in class? 

Our teachers and some students occasionally take photos and videos during class. We may use images and/or footage from classes and of students on our website or in other promotional materials, and we often post photos and/or videos to Facebook and Instagram and other social media platforms.

What if I don't want to be photographed or videoed? 

That is so fine. You do not have to be photographed or videoed if you prefer not to be, no questions asked.

If you don’t feel comfortable with the possibility of your image making its way into the public forum and the internet, please let your teacher know at the start of the course and class and make sure you opt out of any photos or video filming. If you don’t tell us, we won’t know you’re not ok with us photographing you.

AND...

Whether you’re participating in classes, courses, workshops, retreats, events or performances, we want you to get the most out of your Dee Street experience. It is essential that you read and understand the following points to make sure we’re all on the same page before we begin our dance journey together. Please feel free to contact us if you have any questions.

TERMS & CONDITIONS

You agree that you are attending Dee Street classes as a student, and will not replicate any of the material or use it to teach classes.

Your Dee Street enrolment is not confirmed until payment has been made. Full payment is required before the course begins.

Dee Street courses run for a number of consecutive weeks, and is carefully designed that way so that you get the most out of your course. Once you’re booked in that place is taken. If you cannot attend a class, we cannot fill your place. We have strictly limited numbers in all classes, due to the nature of the dance course we cannot transfer places mid-way through a course.

Missed classes

Missed classes are non-refundable and cannot be credited to your Dee Street account.

We encourage you to complete all sessions of your course as they are designed to progress week after week. However, we understand life happens, so we have a couple of things in place to make it easier for you to stay on track with the material and get the most out of your course.

Lockdown / government restrictions on in-person classes

In the event of restrictions on in-person classes or We offer two make up classes per 9 week course. A missed class is made up in the same week at another venue within the same level (i.e. beginner in another beginner’s course class, intermediate in another intermediate course class).

These will be allocated to you within our booking management system. Please let the teacher of your make up class know you are making up the class at the start of the make up class.

Practice vids

We offer free practice videos of your class choreography, which are updated each week, so you can catch up on what you missed while you were away.

Practice videos will be uploaded weekly and, in most cases, available to view straight after your class or the next day. Videos are accessible only through your student portal in the Dance Studio Pro system. You will receive information on how to access the videos and your module's playlist after your first class.

If you’re injured or unwell

We encourage you to look after yourself. You acknowledge and understand the nature of the activities you will be engaged in and the possibility that an injury or accident may occur.

Dee Street is not in any way responsible for exacerbation of injuries, accidents, or injuries resulting from participation in a Dee Street class. If you are working with an injury please let your teacher know but note that you are solely responsible for looking after yourself whilst moving by modifying movements, resting if you need to or opting out of certain moves or classes altogether.

If you are injured after a course starts, we require a medical certificate in order to provide you with a credit to your Dee Street account.

Looking after yourself

You agree that you are responsible for looking after your body and working within it’s possible limitations. If you have a pre-existing condition you should seek advice and clearance from a medical practitioner before enrolling.

We highly recommend complementary activities and exercise such as Pilates, osteopathy etc. to keep your body’s flexibility and stability at it’s optimum level.

If you’re pregnant

​Please let us know at the start of the course, or as soon as you know and make sure you have your medical practitioner’s clearance to exercise. We cannot offer medical advice.

You are solely responsible for getting professional advice and information about what you can and can’t do at each stage of pregnancy and for looking after yourself whilst moving by modifying movements, resting if you need to or opting out of certain moves or classes altogether. You are solely responsible for looking after yourself during pregnancy by modifying movements, resting if you need to or opting out of certain moves or classes altogether.

Personal belongings

You are responsible for your personal belongings, and Dee Street is not in any way responsible for damage or loss of your personal items.

Damage to property

In the event of damage to Dee Street or others’ property caused by you, you will be responsible for all expenses and reimbursement.

Photos and videos

Photos and videos used for our marketing purposes are our property and students have no rights to be compensated for them.

Refund, cancellation, and transfer policy 

Dee Street course modules and workshops are non-refundable.

It is possible to defer your course to the next (immediately following course), provided you notify us in writing no less than 3 days before your course commences. Please email sarah@deestreet.com.au.

In the case of injury preventing participation in the course, the purchaser will receive a credit to their Dee Street account, prorated and based on how much of the course remains.

This credit may be used for future Dee Street courses. Please note we do not issue refunds of any kind unless a course is cancelled by us. In the event of a course or workshop being cancelled by us, a refund will be issued via the payment method used at the point of purchase.

In the event of a single class within a course being cancelled by Dee Street, and if you are unable to attend a makeup class, the cost of the single session will be refunded via the payment method used at the point of purchase.

Dee Street course modules and workshops are non-transferable. In the case of injury preventing participation in the course, the purchaser will receive a credit to their Dee Street account. Their place will be offered to the first person on the waiting list.

To be clear: Students will not be refunded or issued a credit to their Dee Street account if they opt out of classes or courses for reasons other than medical illness or injury. 

Dee Street courses are not to be sold by you to a third party. If you are unable to
attend you cannot on-sell your course to someone else. We have systems for waitlists in place. All changes must go through Dee Street by emailing sarah@deestreet.com.au and incur an administration fee of $20.

Privacy policy

Safeguarding your privacy is important to us and our policy adheres to the Australian Privacy Principles and the Privacy Act 1988 (Cth). Providing personal information is an act of trust and we take it seriously. Unless you give us consent to do otherwise, we will only collect and use personal information as set out below.

The only personal information we collect is what you provide voluntarily. We may also collect and store correspondence for sales, accounting and service purposes.

Personal information will be used to fulfil the obligations of your purchase and to provide you with quality customer service. Note that we do not store credit card details as payments are processed via third party payment portals.

We may contact you using the information you have given us to provide information that may be of interest to you, new courses, special offers, and to send newsletters. You can let us know at any time if you do not wish to be provided with information from us, either by emailing sarah@deestreet.com.au or unsubscribing from our newsletters.